1. Owner
This website and the "Luxa" store are owned by Pawel Surmak, NIF Y7972221K, with address at Avenida Selección Española de Fútbol, 18, B, 1st floor, 28660 Boadilla del Monte (Madrid). Contact: info@luxa-biochimeneas.es.
2. Products and prices
We sell bioethanol fireplaces and accessories. All prices are shown in euros (€) and include the applicable VAT (21%). We reserve the right to modify prices; the applicable price will be the one in force at the time of purchase.
3. Offers and lowest price (Omnibus Directive)
During promotions we will indicate, where applicable, the lowest price applied during the previous 30 days, in accordance with the Omnibus Directive.
4. Orders and payment
By placing an order you confirm that you are of legal age and accept these terms. We accept the payment methods indicated during checkout. The contract is finalised upon order confirmation.
5. Shipping
See delivery times and costs in our Shipping Policy.
6. Withdrawal and returns
You have 14 calendar days to withdraw from your purchase. See our Returns Policy.
7. Product safety
The fireplaces run on bioethanol, a flammable liquid. Always read the usage and safety instructions before installation and use. Keep out of the reach of children.
8. Governing law and dispute resolution
These conditions are governed by Spanish law. You may use the European Commission's online dispute resolution platform: https://ec.europa.eu/consumers/odr.