Terms of service

1. Owner

This website and the "Luxa" store are owned by Pawel Surmak, NIF Y7972221K, with registered address at Avenida Selección Española de Fútbol, 18, B, 1.º, 28660 Boadilla del Monte (Madrid), Spain. Contact: info@luxa-biochimeneas.es.

2. Products and prices

We sell bioethanol fireplaces and accessories. All prices are shown in euros (€) and include the applicable VAT (21%). We reserve the right to change prices; the applicable price is the one in effect at the time of purchase.

3. Offers and lowest prior price (Omnibus Directive)

Where applicable, promotions will indicate the lowest price applied during the previous 30 days, in accordance with the Omnibus Directive.

4. Orders and payment

By placing an order you confirm that you are of legal age and accept these terms. We accept the payment methods shown during checkout. The contract is concluded upon order confirmation.

5. Shipping

See delivery times and costs in our Shipping Policy.

6. Withdrawal and returns

You have 14 calendar days to withdraw from your purchase. See our Returns Policy.

7. Product safety

Bioethanol fireplaces run on bioethanol, a flammable liquid. Always read the usage and safety instructions before installation and use. Keep out of the reach of children.

8. Governing law and dispute resolution

These terms are governed by Spanish law. You may also use the European Commission's online dispute resolution platform: https://ec.europa.eu/consumers/odr.